References
Some of our Customers or Projects we were working for
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Infrabel focus on Core Business
Service Operations Desk transformation, Contact and Monitoring centers, first and second lines, in line with the strategic priorities of Infrabel.
Helping AXA Insurances digital transformation and omnichannel interaction mgt clouded solution design and delivery. Operational expertise, Smart orchestration, Automation and AI Experience. Towards the best
Customer & Broker experiences.
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SNCB Holding ICT department is assigned to support the end users of about 400 different tools and technologies. Implementation of Infrabel's ICT support and development of a culture of excellence in service delivery
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Gexel Telecom BPO (Canada).
Operational audit (5 sites, 1000 FTEs) with highlights on the strengths and opportunities and with recommendations on the weaknesses and threats.
Shareholder advisor on how the company should succeed to realize the 5 year forecasts. Business monitoring and operational consulting
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The RingRing Company
Voice Self Services & Multimedia Automated Customer Interactions. Solution & Process Design, Business Development & Major Customer Management
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Brussels Airlines, The merge with Virgin Express : two different organizations and cultures. Sourcing strategy, sizing model & capacity optimization. WFM tool & processes implementation.
Change Management and management coaching helping to build a new and shared culture.
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Canal+ becomes BeTV Facing the pay-TV market opening.
Transformation Management for operational excellence in Front & Back Offices. Towards a customer culture focused on performance. Implementation of work flexibility, new tool and process. Deployment of a large Quality Assurance plan.